Billing Administrator: Application Support at Vodacom

Job Description

Billing Administrator: Application Support

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose and Key Responsibilities

Role purpose:

To provide system administration and technical support and drive the operational efficiency by adopting innovation and automation.

Key accountabilities and decision ownership

Management of billing administration systems and applications.
Responsible for application support and continuous improvement of existing systems.
Manage systems problems, Incidents and requests as per the SLA.
Manage Projects related to billing administration systems and applications
Adhere to the internal service standards, including system downtime and response times, and maintain records to demonstrate compliance.

Core Competencies & Qualifications

Core competencies:

Database Management / Administration (oracle) skills
IT Systems Administration and Security
Ability to work independently in a fast paced environment with continual demands and changing priorities
Good Communication Skills
Agile way of working

Technical/professional qualifications:

B.Sc. in Computer Science/ Computer Engineering or Electronics and Communication science.
Telecommunications Knowledge and experience
Project management knowledge and experience
Minimum 2 years work experience in IT operations job

Skills

Monitor and Diagnose
Incident Response
Dev Ops
Security
Software Engineering
Automation and Robotics
Cloud
Data Analytics and Insights

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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