Manager; Technology Quality Assurance at NMB Bank

Job Description

Manager; Technology Quality Assurance

Job Location :Head Office, Hq

Job Purpose:

Manage quality assurance for Technology products and services including testing, maintenance, and deliverables to ensure continuous quality improvement and deliverables of the best possible Technology products and services.

Main Responsibilities:

• Develop and implement technology quality assurance reporting process and system.
• Analyze deficiencies in services or performance and recommends product or services improvement.
• Document, Track and report product or service quality levels to Technology Management.
• Provide oversight of the banks IT initiatives with respect to service and operational level agreements
• Ensure that the bank’s IT initiatives meet government legal and regulatory requirements.
• Managing and creating all testing procedures for the banks information technology change deliverables.
• Prepare, track, and monitor IT- related issues from the different committees of the bank.
• Track customer experiences across online and offline channels devices, and touchpoints from a Technology point of view.
• Coordinate and track all HR Technology related issues/initiates.

Knowledge and Skills:

• Knowledge of the bank’s products, services, and operations
• Knowledge of Technology Risk Management.
• Knowledge of IT services and IT Operations,
• Sound knowledge of IT infrastructure and applications
• Planning and organizing skills
• Strong analytical, problem-solving, coordination, and decision-making abilities.
• Excellent written and oral communication skills
• Strong management ability
• Time management skills and multi-tasking skills
• Ability to work on own initiative and be self-driven, prioritizing work with minimum supervision and working under pressure.
• Ability to interact with all levels of management, staff, and vendors

Qualifications and Experience:

• Bachelor’s Degree in Computer Science/Computer Engineering
• IT Services Management Certifications will be an added advantage
• At least 3 years of experience in Technology Quality Assurance.
• At least 2 years of managerial experience in a large Financial and Customer-centric organization.

The deadline for submitting the application is 07 May 2022.

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