Manager, Digital Customers Migration 

Job Description

Job Title:  Manager, Digital Customers Migration 

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

A Business minded personnel with analytical skills, responsible for Day to day business monitoring and reporting, In-charge to drive customer migration from traditional (non-digital channels) to digital channels usage. A team player with vast experience on acquisition of customers , growth of revenue and retention of customers. A person to design various retention campaigns, activities for digital channels. Develop clear customer Migration Strategy for the Bank, and a Link between Digital banking team , Other units within the bank and third parties in terms of business performance and Customer Migration on digital channels

Job Description​

• Strategically promote our capabilities & experience in both our digital banking platforms as well as our physical network,
• Drive customer adoption of, and continued engagement with, self-serve channels for day-to-day transactions
• Lead digital multi-product on boarding approach across all product lines of business
• Ensure business objectives and KPI’s are met across lines of business
• Utilize digital capabilities and partner with marketing to drive personalized experience through triggered, relevant messaging and customer interaction/communication
• Develop and implement an advisory approach in operational efficiency and process improvement to support the division’s departments.
• Establish functional links with the other business units at NBC in order to optimize work methods by sharing tools, approaches and best practices.
• Carry out market watches and stay abreast of best practices in your field of expertise.
• Structure and develop dashboards using relevant key performance indicators (KPI), with a view to continuous development.
• Develop the approach, promote and support the implementation of tools promoting the development of a culture of service and continuous improvement.

Qualifications

• Bachelor’s Degree – Business, Commerce and Management Studies, Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Strategically promote our capabilities & experience in both our digital banking platforms as well as our physical network,
• Drive customer adoption of, and continued engagement with, self-serve channels for day-to-day transactions
• Lead digital multi-product on boarding approach across all product lines of business
• Ensure business objectives and KPI’s are met across lines of business
• Utilize digital capabilities and partner with marketing to drive personalized experience through triggered, relevant messaging and customer interaction/communication
• Develop and implement an advisory approach in operational efficiency and process improvement to support the division’s departments.
• Establish functional links with the other business units at NBC in order to optimize work methods by sharing tools, approaches and best practices.
• Carry out market watches and stay abreast of best practices in your field of expertise.
• Structure and develop dashboards using relevant key performance indicators (KPI), with a view to continuous development.
• Develop the approach, promote and support the implementation of tools promoting the development of a culture of service and continuous improvement

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