Call Center Operators(15 Posts)

Job Description

CALL CENTRE OPERATORS(15)

EMPLOYER: Job Junction Tanzania

LOCATION: Dar Es Salaam

PURPOSE:

Serves customers by determining requirements answering inquiries resolving problems fulfilling requests maintaining database.

Call Center Operator Job Duties

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information researching, locating, and providing information.
• Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems.
• Fulfills requests by clarifying desired information completing transactions forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.

Skills/Qualifications

• Minimum  Diploma certificate
• Must be fluent in Swahili and English
• Customer Focus, Customer Service,
• Data Entry Skills,
• Listening, Phone Skills, Verbal Communication,
• Building Relationships, People Skills,
• Interpersonal Savvy,
• Problem Solving,
• Multi-tasking

CONTACTS:

Mobile: 0623872871 / 0656116023

Email: jobjunctiontz@gmail.com

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