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16 Jun 2021

Senior Human Capital Operation Officer

Job Description

Senior Human Capital Operation Officer

CVPeople Tanzania | Full time

Dar es salaam , Tanzania | Posted on 06/15/2021

Job Description

Position Level Mid- Manager

Location Dar es Salaam, Tanzania

Business Unit Human Capital

Function Human Capital

JOB PURPOSE

To implement HR policies and procedures related to staff motivation, engagement, reward and compensation in a bid to promote staff retention and continuous commitment and engagement towards the organization’s Vision, Mission, Values and Strategic Organization objectives.

TECHNICAL KNOWLEDGE AND SKILL REQUIREMENTS OF ROLE

General (pre-requisite)

General and Behavioral

  • Demonstrable Leadership/team management skills;
  • First rate interpersonal skills;
  • Good demonstrable project management skills;
  • Strong customers focus orientation;
  • Strong planning, organizational, critical thinking, analytical, and problem -solving skills
  • Output/Results driven and the ability to work independently and as a team member;
  • Very strong Oral and Written Communication Skills

KEY OUTPUTS / RESPONSIBILITIES SUCCESS MEASURES / PERFORMANCE INDICIATORS

MEASUREMENT METHODS

1. Payroll, Benefits Administration & HR Budget Management

  • Supervise and monitor the timely and accurate preparation of the monthly payroll; including calculating benefit deductions, Employment taxes and Social Security Contributions; and ensuring statutory declarations of employees’ benefits and contributions, in accordance with existing tax and social security laws;
  • Lead and control the salary review process, the bonus process in order to ensure timely and accurate delivery;
  • Assist with evaluation, recommendation, and implementation of changes and improvements in benefits plan;
  • Pro-active in preparing information on labor market reward and compensation changes including pay and benefit studies
  •  Lead the application of Job Evaluation/ re-grading in line with the organization’s HC
  • Manage the Staff Medical Scheme in accordance with contractual obligations such that all medical services to staff are satisfactory and contract procurement reviews are done timely and in accordance with the organization’s procurement policies;
  • Participate in the development, implementation and monitor the departmental budget in line with the departmental planned activities and financial policies and procedures of the organization; and,
  • Serve as a subject matter expert and a point of contact to the decision makers on pays and benefits management.

2.Internal Communication & Engagement

 Manage the preparation for quarterly all-staff meetings, including documenting and communicating follow-up items;

  • Plan and organize company’s wide staff events;
  • Promote non work-social activities (such as inter & intra department/site based Team building events) aimed at achieving a work-life balance & staff engagement and motivation and a conducive work environment for all staff;
  • Promote internal communication platforms like SharePoint, HR System to drive the communication of the organization’s mission, values and organization objectives and goals;
  • Initiate and promote internal staff feedback systems including but not limited to Organization Satisfaction/internal employee engagement/staff satisfaction surveys and support implementation of initiatives directed at continuous employment commitment and motivation.

Audit Compliance & HC Records Management:

 Ensure timely preparation of offer letters and contracts of employment;

  • Lead the preparation of employment confirmation/extension letters in line with probation evaluation reports from Line managers;
  • Manage the completeness and accuracy of employee personal files with updated administrative documents, including authorized contracts, job description and offer letters;
  • Prepare and initiate for signature all letters of change, transfer and promotions;
  • Enforce HR Systems Administration including Leave Management, and Employee Records; and,
  • Supervise appropriate documentation of all Administrative and HR issues, including maintaining an appropriate filing system.

Employee Relations Management:

 Review, improve and administer the organizations’ Employee Recognition Program in collaboration with other HR team Members and Leadership;

  • Ensure all operating premises/sites adhere to health and safety baselines for employees, volunteers and visitors;
  • Monitor the implementation of HR policies and procedures and access staff perceptions of policies, benefits and welfare services;
  • Lend support to all Line managers in ensuring all Disciplinary and grievance hearings are carried out in line with the HR policy, Rwanda labour laws and HR best practices;
  • Maintains confidential records including grievances ad complaints; coordinate their resolution and liaises with the Legal Advisor(s) to resolve cases where needed, consistent application of disciplinary measures;
  • Promote work-life balance through ensuring all departments have annual leave calendars and all leave types are logged on the HR system, devise and promote recreational and team building activities;
  • Promote good and mutually beneficial relationships with the Staff Representative Committee to address all emerging and staff issues; and,

Other Duties

  • Ensure that all administrative assistance to the departments, including correspondences, staff travels, payment requests against the HR budget, preparation of staff identification cards and medical insurance cards is provided;
  • Liaise with cooperative leadership to ensure accurate payments and adherence to legal and human resource practices;

Key Attributes

  • Must have a sense of respect for self and others,
  • Drive inclusive partnership while working with the employees.
  • Be Adaptable to change and own the ability to support employee
  •  Demonstrate a high level of integrity.

Requirements

Technical Pre-requisite

  • Experiential knowledge and understanding of HR systems and proficiency in Microsoft programs like Ms. PowerPoint, Excel, Word, and Outlook

Education & Qualifications 

  • Honors degree in Human Resource Management, Organizational Psychology or a similar fieldMaster’s Degree in Human resources management, organization Psychology, MBA-HR option is an advantage;

Experience

  •  At least 3 years’ progressive experience in HR especially in similar HR Managerial roles
  • Good conceptual understanding of Human Resources Management.
  • Mathematical aptitude.
  • Coaching, mentoring and counseling skills.
  • Excellent Communication Skills
  • Relative Social & Interpersonal skills
  • Understanding of Employment Labour Laws.
  • Strong generalist HR experience, especially in; (i) HR Services delivery (ii) experience in benefits and rewards, employee relations, well-being and work life balance; iii) management of HR information systems and processes
  • Demonstrable knowledge of Budgeting including budget analysis and reporting.
  • Fluency in English is strongly required.

Internal stakeholders Finance Department, Procurement, IT and overall Management.

External Stakeholders Existing clients, potential clients, competitors, regulators, System providers,Service providers, Training Institutions.

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