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27 Dec 2022

Courier Manager at Mwananchi Communications Limited

Job Description

Courier Manager

Mwananchi Communications Limited

Job Summary

To design, implement and continually review the sales and courier strategy and manage & develop all courier staff to ensure that the business achieves its objectives and revenue targets.

Full Job Description

  • Manage courier activities so as to maximize sales revenues, ensure sustainable sales growth and achieve revenue targets and business objectives
  • Direct the development and implementation of sales processes, tools and capabilities for courier.
  • Manage customers in a manner that ensures achievement of goals/targets
  • Manage, develop and supervise the entire staff in courier section in order to maintain a highly effective and motivated workforce
  • Accurately forecasts annual, quarterly and monthly revenue streams and sets performance goals for self and the team accordingly.
  • Track progress of monthly and quarterly performance against operational targets
  • Recommend necessary actions aimed at redressing performance shortfalls or other constraints to the courier strategy.
  • Responsible for new business development and recruitment of new business partners within established programs
  • Ensures timely debt collection for all sales and liaises with the Finance department to ensure that all customers’ accounts are accurately reconciled.
  • Prepare detailed sales and courier reports on a daily, weekly and monthly basis for the special reports as required from time to time.
  • Gathers market intelligence on customers and competitors’ activities and new products on the market and advises management accordingly.


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