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1 Jun 2021

Branch Sales and Service Executive

Job Description

Branch Sales and Service Executive

About Standard Chartered 

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit.  It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

  • Receive and ensure applications for new Current, Savings, Fixed Deposit and Call Accounts are as per account opening requirement.
  • Receive and process applications for personal Loans, personal overdrafts.
  • Accept, scrutinise mandates for new accounts
  • To actively participate in branch sales planning to generate branch action plans for meeting/exceeding sales targets.
  • To generate new business via local sales promotions, in – branch contacts and contacts with alliances.
  • To build and deepen relationship with existing customers
  • To maximise cross sell opportunities
  • To provide quality, efficient after sales services
  • Ensure adequate supply of up to date product brochures to clients.
  • Daily updating of the Sales activitiesCarry out the monthly sales tracking.
  • Regular visits to customers
  • Respond to suspicious transactions queries raised by FCC
  • Any other duties delegated by the Manager
  • Ensure compliance with Group Policy and Standards, local regulations, controls and procedures of the Bank
  • Ensure compliance with Guidelines and Procedures on Customer Due Diligence for account opening.Ensure you remain alert to the risk of AML and assist in the bank’s efforts in combating it by adhering to the key principles in relation to identifying your customer, reporting suspicious activity, safeguarding and not disclosing suspicions to customers.
  •  Ensure you adhere to health and safety policies and procedures to ensure that you work in the safe environment and do not put the safety of other staff and customers at risk.
  • Ensure compliance with Guidelines and Procedures on Customer Due Diligence for account opening.
  • Ensure you remain alert to the risk of AML and assist in the bank’s efforts in combating it by adhering to the key principles in relation to identifying your customer, reporting suspicious activity, safeguarding and not disclosing suspicions to customers.
  •  Ensure you adhere to health and safety policies and procedures to ensure that you work in the safe environment and do not put the safety of other staff and customers at risk.

Key Stakeholders

  • Standard Chartered Bank
  • Head, CDD Operations
  • Senior Product Manager
  • BORM
  • Head Legal & Country Compliance teams
  • Operations (GBS)
  • Head, Credit
  • Head, FCC
  • BOSM
  • CSM

Other Responsibilities

  • Embed Here for good and Group’s brand and values in first line operational risk management.
  • AML Responsibility:
  • Remain alert to risk of Money laundering and assist in the Bank’s effort in combating it by adhering to key principles in relation to CDD, reporting suspicious, safeguarding records and not disclosing suspicious to customers
  • Our Ideal Candidate
  • Graduates however a professional qualification would be advantageous
  • At least 5 years Banking Experience.
  • Thorough knowledge of bank products and procedures.
  • Thorough knowledge of lending,
  • Sales and marketing ability.
  • Change driven, ability to adapt and motivate others to accept change.
  • Effective decision taker to handle a variety of branch problems and issues.
  • Strong interpersonal, management and leadership skills.
  • Ability to plan.Wide knowledge of banking practice and theory, professional qualification advantageous.Apply now to join the Bank for those with big career ambitions.
  • To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

The deadline for submitting the application is 08 June 2021.

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