Airline Customer Service Agent at Fastlink Safaris Limited

Job Description

Airline Customer Service Agent 

Summary: 

Fastlink Safaris Limited is currently seeking an airline customer service  agent to join our team! We take pride in providing exceptional customer  service that goes above and beyond the ordinary in hospitality and  transportation services.

Job Description: 

This position is responsible for providing excellent customer service by  handling information inquiries, reservations, ticketing, passenger check-in,  baggage check-in, aircraft preparation and problem resolution for all  passengers and potential passengers/guests.

Duties and responsibilities: 

• Greet and provide outstanding service to all Fastlink safaris customers  and guests in a friendly, courteous and professional manner.
• Answer telephone to provide information, resolve problems or complaints, and assist as needed;
• Handle all aspects of reservations, ticketing, check-in, seat assignment,  passenger boarding, and baggage service
• May handle cash, checks, credit cards, and travel vouchers as forms of  payments for tickets;
• Communicate to customers when a flight has been delayed or cancelled  and work to re-accommodate them according to company policy
• Provide current and accurate fare, schedule, gate, flight arrival and  departure information, as well as answer general inquires both in-person  and over the telephone;
• Provide check-in assistance, ticketing changs, re-booking of itineraries  and special service requests for passengers.
• Board/deplane flights and escort passengers to and from aircraft in a  timely and efficient manner, and assist passengers, as needed;
• Identify opportunities to improve customer experience and increase  satisfaction;
• Ensure Fastlink Safaris, Airline and Airport regulations are followed at all  times.
•  Additional duties as assigned by supervisor.

Qualifications and skills: 

• Excellent communication and problem-solving skills
• Ability to push/pull/lift 20kg for extended periods of time
• Ability to work efficiently under time constraints
• Diploma or certificate in the related field
• Must be willing to work outside in all types of weather and elevated noise levels within  the airport environment
• 2+ years of customer service experience
• Experience with microsoft office products including outlook, word and excel
• Positive attitude and winning personality
• Passion for people, building relationships with customers and delivering top-notch  service
• Excellent time management skills
•  Experience in a service or hospitality related environment desired
• Experience in aviation is desired
• Organizational and Multi-tasking skills: Agents must be able to do several things with  constant interruptions.
• Must be able to work flexible hours including evenings, weekends, holidays and  overtime, as needed
• IATA customer service agent accredition will be a plus

Application deadline on:  

Applications should be made on this link: https://forms.gle/k6KSETVH8gucZhFp7

CLICK HERE TO APPLY

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