Customer Service Officers (10 Post)

Job Description

Humble beginnings fuelled by burgeoning aspirations led to the inception of Barrick Group’s first commercial venture in 2003 – a general trading company solely specialising in food and consumable products for the UAE and African markets.

A move that set the prologue to the Group’s success story. As the Middle Eastern and African markets continued underlining their presence on the global map, our business continued growing in parallel. Our traded volumes in 2014 alone were approx. 6600 containers of perishable and non-perishable items to our vast network of traders, partners and clients across the region.

Today, Barrick Group is further enriched through diversity, as our commercial ventures now encompass F&B, Retail and HORECA Brand Management & Distribution, Food Commodities Trading, Consulting, and Light Manufacturing. While the GCC remains our niche, our scale of operations have also expanded to cover our home base in Canada.

From start-up to now, our journey has crossed numerous milestones, including becoming financially self-sufficient. This sustainability has enabled us to grow without any financial liabilities, a remarkable accomplishment in today’s times.

Barrick Group in Tanzania is looking for experienced professionals in the following discipline to join our dynamic group so as to launch our operations in which our offices will be opened in Dar es salaam, Mwanza, Arusha and Dodoma, also we have built factories which are in final stage located at kibaha, Pwani region which will be responsible for manufacturing of various products for local and international market across East Africa.

Customer Service Officers (10 Post)

Reports to Customer service Manager

The Customer Service officer attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences.

Responsibilities:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Place or cancel orders
• Answer questions about warranties or terms of sale

Requirements:

• Diploma or Degree in business management, marketing, or related field
• Minimum experience should be 2 years and above
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

 Salary: Competitive package will be offered for qualified candidate.

NOTE:

Barrick group has no recruitment agent, all applications should be sent within 14 days, starting on 23th March 2021 and deadline for application will be on 5th April 2021 at 5:30pm

All applicants should mention the position they are applying on subject space of the email

All interested and qualified Tanzanian should send their applications letter and curriculum vitae only to our email below; hr@barrickgroup.org

And all applications should be addressed to

Director of Human Resources, Barrick Group,

P.O Box 18699,

Dar Es Salaam.

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